A key finding from FedEx’s 2021 Trade Trends Report is that, as a result of the pandemic, the home is no longer merely a place to live, but has extended to become a space to work, socialize, and work out. In what ways has FedEx adapted to meet this shift in consumer demand? 

It’s certainly been a challenging period for everyone in the transport sector – including FedEx. Since the pandemic began, FedEx has kept global industrial, healthcare, and at-home supply chains moving, with safety as our top priority. We are proud to have kept commerce moving and have delivered critical shipments throughout the COVID-19 pandemic. From January 2020 to March 2021, FedEx Express shipped more than 80 kilotons of personal protective equipment globally, all while accommodating historic e-commerce volumes.

High demand of shipments to and from the United States of America and Asia has led to service delays, lack of capacity and increased operational costs. We have met these challenges by adding extra flights across our network, and are continuing to improve our service and capacity.