She noted that COVID-19 has forced banks to develop new solutions for increased digital interaction with customers, with a focus on cost-efficiency rather than design. Cashless payment solutions, for example, have been essential during the pandemic and the threshold for payment without confirmation has increased. The threat of cyber security breaches and need for security measures, therefore, has also increased. “Industry – regulator collaboration is key to fintech success,” observed Wollan.
The wider group then shared trends from their respective industries, along with predictions on what will come next. Forum participants included senior finance representatives from AbbVie, Accenture, AIG, American Shipping Co., Citi, Connectum Capital Management, Discovery Networks Norway, Fast Solutions, GIEK, IBM, KPMG, OSM Aviation, Raise Gruppen, Sonitor and Thermo Fisher Scientific.