
May 2020 AmCham Digitalization Forum: Top Tasks & the Pandemic – Digital Customer Experience
In the virtual May instalment of the AmCham Digitalization Forum, guest presenter Gerry McGovern, developer of the Top Task design framework and a board member of the US-based parent company of AmCham member Task Analytics, shared his experience working with companies such as Microsoft and Toyota to improve digital customer experience – work that has also seen McGovern work with the WHO and governments on their digital COVID-19 resources.